Overview
Our refund and returns policy is valid for 30 days from the date of purchase. If 30 days have elapsed since your purchase, we regret that we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in its original condition and packaging.
Several types of goods are exempt from being returned, including perishable items such as food, flowers, newspapers, or magazines, as well as intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items include gift cards and discounted or sale items.
A receipt or proof of purchase is required to complete your return.
Please do not return your purchase to the manufacturer.
There are circumstances where only partial refunds are granted, such as books with obvious signs of use, items not in their original condition, damaged items, or items returned more than 30 days after delivery.
Revision Policy
One revision is included based on the selected package. Clients may request unlimited free amendments, provided the design and concept remain unchanged.
Revision turnaround time will be communicated to the client.
Refunds
If a refund request is made before the delivery of initial design concepts, you are eligible for a full refund (less a 10% service and processing fee), except in cases where:
The project has been reassigned to another service provider or designer.
There is a change of mind or a decision not to proceed with the service after payment.
An incomplete design brief has been provided.
72 hours have passed since the initial design delivery (clients are encouraged to contact us for any concerns).
Once the final files have been delivered or the initial design concept has been approved, no refund requests will be entertained, except in cases where the design has not been developed according to the brief.
No refund will be given if revisions have been requested on the initial design/layout, or if there has been cancellation for reasons unrelated to The Prime Digitals policies.
Sale Items
Only regular priced items may be refunded; sale items are non-refundable.
Website Design, Hosting, Domain Services/Packages
No refund will be granted once the website demo link has been shared or the website development is completed, deployed live, or signed off by the client.
Refund policies for custom packages apply similarly to single packages.
For domain purchases, no refund can be claimed once the domain has been acquired as specified by the client.
For hosting services, no refund is possible before at least one year of service has passed.
Disclaimers
The logo, name, and graphics of The Prime Digitals and its products and services are trademarks of The Prime Digitals. All other company names, brand names, trademarks, and logos mentioned on this website are the property of their respective owners and do not imply endorsement, sponsorship, or recommendation thereof by The Prime Digitals.